Privacy Policy

Last updated: February 10, 2026

Website: https://www.pulseprostore.com

Contact for data-related questions: support@pulseprostore.com

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have. This Policy applies to visitors and customers of https://www.pulseprostore.com, including users from Tier-1 countries, European countries, and other countries (ePacket and similar shipping lines).

If you do not agree with this Privacy Policy, please do not use the Website or place an order.

1. WHO WE ARE

Pulse (“we”, “us”, “our”) is an online store operating through https://www.pulseprostore.com and providing international shipping.

2. INFORMATION WE COLLECT

We collect information in three main ways: (A) information you provide directly, (B) information collected automatically when you use the Website, and (C) information received from partners (payment, logistics, analytics services).

2.1. Information you provide directly

- Contact information: first name, last name, email address, phone number.
- Shipping information: country, city, address, postal code, delivery notes.
- Order information: products ordered, quantities, prices, discounts/promo codes, order history.
- Communications: messages with customer support, refund/replacement/warranty requests, photos or videos you provide to support.
- Account data (if applicable): login credentials (passwords are stored in encrypted/hashed form by the platform).

2.2. Payment information

Payments are processed by third-party payment providers. We do not store full card numbers, CVV/CVC codes, or other sensitive payment data. We may receive payment status, transaction identifiers, and limited information required for reconciliation.

2.3. Automatically collected information

- IP address, device type, browser, language, time zone.
- Website usage data (pages visited, clicks, cart activity, session duration).
- Cookies and similar technologies (pixels/tags), where enabled.
- Approximate location based on IP address (not precise geolocation).

2.4. Information from third parties

- Shipping/logistics partners: tracking numbers, delivery status, delivery confirmation (if provided).
- Payment providers: confirmation of payment or refunds.
- Advertising/analytics platforms: aggregated performance and attribution data, subject to cookie settings and applicable law.

3. HOW WE USE YOUR INFORMATION

We use information to:

3.1. Fulfill orders and provide services

- process and confirm orders;
- pack, ship, and deliver orders to Tier-1 countries, Europe, and other countries (including ePacket and similar lines);
- provide tracking and notifications;
- handle customer support, returns, replacements, and warranty claims.

3.2. Security and fraud prevention

- detect and prevent fraudulent transactions;
- protect our Website and systems;
- prevent abuse of our policies.

3.3. Improve our Website and services

- analyze Website performance and user behavior;
- fix errors and optimize usability;
- conduct reasonable testing and improvements.

3.4. Marketing and communications

- send transactional/service messages (order updates, delivery notifications);
- send marketing emails if you have opted in or where legally permitted;
- measure advertising effectiveness (cookies/pixels where consent is required).

You may unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us at support@petshubs.shop. Transactional emails related to your order may still be sent.

4. LEGAL BASES FOR PROCESSING (EU/UK)

For users in the EU/EEA or the UK, we process personal data based on:
- performance of a contract;
- legitimate interests (security, fraud prevention, service improvement);
- consent (where required for marketing/cookies);
- legal obligations (accounting, tax, compliance).

5. SHARING OF INFORMATION

We share personal data only as necessary with:
- payment processors;
- shipping and logistics partners (including ePacket and similar services);
- e-commerce platform, hosting, email, and customer support providers;
- analytics and advertising partners (where enabled and lawful).

We do not sell personal data for money.

6. INTERNATIONAL DATA TRANSFERS

As we operate internationally, your data may be processed outside your country of residence. We apply reasonable safeguards and lawful transfer mechanisms where required.

7. COOKIES

We use cookies and similar technologies for essential functions, preferences, analytics, and marketing (where permitted). You can manage cookies through your browser settings.

8. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements.

9. DATA SECURITY

We use reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to processing, request data portability, or withdraw consent. To exercise your rights, contact support@pulseprostore.com with the subject “Privacy Request”.

11. CHILDREN

Our Website is not intended for children. We do not knowingly collect personal data from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a new “Last updated” date.

13. CONTACT

Email: support@pulseprostore.com
Website: https://www.pulseprostore.com