We provide international shipping and categorize destination countries to ensure transparency regarding delivery methods and timelines.
1. SHIPPING REGIONS
Tier-1 Countries: Examples include: United States, Canada, United Kingdom, Australia, New Zealand.
European Countries: Includes EU member states and other European countries such as countries of the European Union (EU) and other European countries (including, but not limited to: Norway, Switzerland, Iceland, Liechtenstein, Serbia, Montenegro, North Macedonia, Albania, Bosnia and Herzegovina, etc.).
Other Countries: Countries supported via ePacket or alternative international shipping lines.
2. SHIPPING METHODS
Depending on the destination, shipping may be carried out via: - ePacket; - standard international postal services; - expedited postal lines; - partner courier services; - combined international + local delivery.
3. ORDER PROCESSING
Orders are typically processed within 1-2 business days. Processing may take longer during peak periods.
4. ESTIMATED DELIVERY TIMES (BUSINESS DAYS)
Tier-1 countries: 3–12 Business days. Europe: 5–16 Business days. Other countries (ePacket/alternatives): 10–20 or longer depending on customs and region.
5. TRACKING
Tracking numbers are provided when available. Tracking updates may take 24–72 hours to appear.
6. CUSTOMS, VAT, AND DUTIES
Import taxes, VAT, or duties may apply depending on your country and are the responsibility of the customer unless stated otherwise.
7. ADDRESS ACCURACY
Customers are responsible for providing correct shipping information. Incorrect addresses may result in delays, returns, or loss. You can also email us at support@pulseprostore.com or contact us via the contact form. If your order hasn't shipped yet, we can quickly help you change your delivery address.
8. DELAYS AND FORCE MAJEURE
We are not responsible for delays caused by customs, carriers, weather, strikes, or other events beyond our control.
9. LOST SHIPMENTS
If a shipment is confirmed lost, we will offer a replacement or refund in accordance with our Refund Policy.
